자주 묻는
궁금한 점이 있으신가요? 대부분의 질문은 이곳에서 답을 찾을 수 있습니다. 물론, 365일 24시간 고객센터를 통해 언제든지 문의하실 수 있습니다.
1. 스와핑 절차는 어떻게 되나요?
2. 회원은 어떤 권한이 있나요?
회원은 일반회원과 프리미엄회원으로 나뉘며, 일반회원은 다른 회원을 선택할 수 없고 프리미엄회원만 선택할 수 있습니다. 프리미엄회원은 모든 회원을 자유롭게 선택할 수 있습니다.
3. 회원비용은 얼마인가요?
국가 및 도시마다 회원비용에 약간의 차이가 있으며, 일반회원은 프리미엄회원보다 저렴합니다. 정확한 가격은 고객센터에 문의해 주세요.
4. 회원가입 후 적합한 스와핑 파트너를 찾지 못하면 어떻게 하나요?
If you’re a Premium member and unable to find a suitable match within the specified period (usually 3 months), you’re eligible for a refund (excluding a small transaction fee). Basic members are not eligible for refunds.
What if the couple I’m matched with doesn’t seem compatible?
If either party feels there’s no compatibility—after online or in-person interaction—we offer free rematching. Each member is allowed up to three unconditional rejections. After that, you can either renew at half the Premium rate or downgrade to Basic membership.
If I’ve already completed one successful swap, do I have to pay again to find a new match?
Yes. Both Premium and Basic members who wish to start a new matching process after a successful swap can do so by paying half of the original membership fee. Your previous membership privileges will remain intact.
I’m a Premium member—can I keep my profile private?
Yes. If you’re a Premium member and prefer not to have your profile visible to others, you can request our support team to hide it. However, once hidden, you’ll no longer be eligible for a refund.
What payment methods are accepted?
We strongly recommend using USDT (Tether) for payment, which comes with a 10% discount. We also support common local payment methods, but those do not qualify for the discount.